• For in-person visits, there is a 24-hour cancellation policy.

Terms & Conditions

We value your business and your trust in us. There are NO gimmicks, BS or extra charges. All Services are subject to our Terms of Service (and terms and conditions). 

​Pricing & Payment

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• ​Full Payment required before downloads and Customized Video interviews.
• Revisions extra and not included.
• Video file is hosted on our services. Download available for extra fee. 
• Additional Gift Packages and Volume Discounts available.
• Promotions, special offers and incentives may not be combined.
• Pricing, terms and conditions subject to change without prior notice.
• Sorry, no refunds.

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• Payment is requirement in full and in advance - to DIGIWISE DIGITAL SOLUTIONS LLC
• Applicable taxes are extra and not included
• Prices are subject to change without prior notice, unless guaranteed in writing (email OK)
• Payment is by Cash and INTERAC / Email Bank Transfer. Credit card payments are subject to a 3% extra fee.
• Rates published on our website are for individual / residential customers only. Quotes are valid for 30 days.​
• Sorry, there are no refunds.
• Promotions, incentives and special offers are standalone, and cannot be stacked or combined. 
• Computer support services performed in-person/onsite, are subject to a 2-hour minimum.
• Projects <$500 are payable in full, prior to project start; >$500 require 50% payment, prior to project start. 

CANCELLATION POLICY & TRAVEL EXPENSES & ADDITIONAL CHARGES

• For in-person visits, there is a 24 hours cancellation policy.  Written notice is required for cancellation of in-person appointments. If there is less than 24 hours' notice, the full minimum fee is applicable.
• Mileage / Travel time: < 10 minutes of DigiWise home base (i.e., West Ottawa) - free; 10-30 minutes travel time, a $10 fee applies; > 30 minutes, a $20 fee applies
• For evenings (after 7 pm) and weekends, extra $10 per hour fee applies 
• Parking: Clients pay parking fees.

Agreement

​Regarding these terms and conditions and DigiWise Terms of Service:

• I AGREE
• I DO NOT AGREE*
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*NOTES*
1. If you do not agree to these terms and conditions and terms of service, we will not be able to provide services to you and/or your organization.
 2: When you purchase our services, you will be asked / prompted to indicate your agreement to these terms and conditions and digiWise terms of service.